Privacy Policy

At Falcon Overseas, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our overseas consultation services, including visa assistance, immigration consulting, and educational guidance.

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Identity Information: Full name, date of birth, nationality, passport details, photographs
• Contact Information: Email address, phone number, postal address, emergency contact details
• Educational Information: Academic transcripts, certificates, test scores (IELTS, TOEFL, etc.)
• Employment Information: Work history, employer details, salary information, job offers
• Financial Information: Bank statements, financial documents, proof of funds
• Family Information: Spouse and dependent details, family ties, sponsorship information
• Medical Information: Health examinations, medical reports as required by immigration authorities

Technical Information

• IP address, browser type, device information
• Website usage data, cookies, and tracking technologies
• Communication logs and consultation records

2. How We Use Your Information

We use your personal information for the following purposes:

• Visa and Immigration Services: Preparing and submitting visa applications, immigration petitions, and related documentation
• Educational Consulting: University applications, course selection guidance, and academic planning
• Communication: Providing updates on application status, policy changes, and consultation services
• Legal Compliance: Meeting regulatory requirements and government obligations
• Service Improvement: Analyzing trends to enhance our consultation services
• Marketing: Sending relevant updates about our services (with your consent)

3. Information Sharing and Disclosure

We may share your information with:

• Government Authorities: Immigration departments, embassies, consulates, and educational institutions as required for your applications
• Service Providers: Document translation services, medical examination centers, and other third-party service providers
• Legal Advisors: Immigration lawyers and legal consultants when necessary
• Educational Institutions: Universities, colleges, and testing centers for application processing
• Business Partners: Authorized agents and representative offices in other countries

We do not sell, trade, or rent your personal information to third parties for marketing purposes without your explicit consent.

4. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: All sensitive data is encrypted during transmission and storage
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Storage: Physical and digital documents stored in secure, access-controlled environments
• Regular Audits: Periodic security assessments and vulnerability testing
• Staff Training: Regular privacy and security training for all employees

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal requirements:

• Active Cases: Throughout the duration of your consultation and application process
• Completed Cases: Up to 7 years after case completion for legal and regulatory compliance
• Marketing Data: Until you withdraw consent or as required by law

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your information to another service provider
• Objection: Object to processing of your information for marketing purposes
• Withdrawal: Withdraw consent at any time where processing is based on consent

7. International Transfers

As an overseas consultation service, your information may be transferred to and processed in countries where we operate or where our service providers are located. We ensure appropriate safeguards are in place to protect your information during international transfers, including:

• Adequacy decisions by relevant data protection authorities
• Standard contractual clauses approved by data protection authorities
• Binding corporate rules and certification schemes

8. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. You can control cookie settings through your browser preferences.

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, through direct communication.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this policy will be resolved in the competent courts of India.