Cancellations and Refunds Policy

At Falcon Overseas, we understand that circumstances may change, and you may need to cancel or modify your consultation services. This Cancellations and Refunds Policy outlines the terms and conditions for service cancellations, modifications, and refund eligibility.

1. Service Categories

Our refund policy varies based on the type of service:

• Initial Consultation: One-time consultation sessions and assessments
• Document Services: Document preparation, review, and compilation
• Application Services: Visa applications, university applications, and immigration petitions
• Ongoing Support: Extended consultation packages and follow-up services
• Premium Packages: Comprehensive service bundles with multiple components

2. Cancellation Timeline

Before Service Commencement

Full Refund (100%): Cancellations made within 24 hours of payment and before any work has begun are eligible for a full refund minus processing fees (3-5% of the total amount).

Initial Consultation Phase

Partial Refund (75%): If cancelled after initial consultation but before document preparation or application submission begins, clients are eligible for 75% refund of the service fee.

Work in Progress

Partial Refund (50%): If cancelled after work has commenced but before 50% completion, clients may receive up to 50% refund based on work completed.

Advanced Stage

Limited Refund (25%): If cancelled after 50% work completion or after application submission, clients may receive up to 25% refund at our discretion.

3. Non-Refundable Services

The following services are non-refundable once completed:

• Completed Consultations: Any consultation session that has been conducted
• Submitted Applications: Applications already submitted to government authorities or institutions
• Third-Party Fees: Government fees, institution fees, translation costs, and other external charges
• Expedited Services: Rush processing fees and priority service charges
• Digital Deliverables: Completed reports, assessments, and digital documents already provided
• Service Modifications: Changes requested by the client after work commencement

4. Refund Process

How to Request a Refund

• Submit a written cancellation request via email to refunds@falconoverseasedu.com
• Include your service agreement reference number and reason for cancellation
• Provide supporting documentation if applicable
• Allow 3-5 business days for initial review and response

Refund Timeline

• Review Period: 5-7 business days for refund eligibility assessment
• Processing Time: 7-14 business days after approval
• Credit Card Refunds: 5-10 business days to appear on statement
• Bank Transfer Refunds: 3-7 business days for processing

5. Service Modifications

We understand that requirements may change during the consultation process. We offer the following modification options:

• Service Upgrades: Additional payment required for upgraded services
• Service Downgrades: Partial credit toward future services (no cash refund)
• Service Transfers: Transfer services to family members with same requirements
• Timeline Extensions: Reasonable extensions at no additional cost for valid reasons

6. Force Majeure and External Factors

Refunds or service modifications may be considered in the following circumstances:

• Government Policy Changes: Significant immigration policy changes affecting your case
• Institutional Changes: University program cancellations or requirement changes
• Health Emergencies: Serious medical conditions preventing service completion
• Natural Disasters: Events beyond control affecting service delivery
• Travel Restrictions: Government-imposed travel bans or restrictions

Each case will be reviewed individually, and we may offer service credits, deferrals, or partial refunds as appropriate.

7. Consultation Rescheduling

• Free Rescheduling: Up to 24 hours before scheduled appointment
• Same-Day Changes: Subject to availability and may incur additional charges
• No-Show Policy: Missed appointments without notice are non-refundable
• Emergency Situations: Medical emergencies and urgent matters considered case-by-case

8. Quality Assurance

If you are unsatisfied with our services due to quality issues:

• Complaint Resolution: Contact us within 7 days of service delivery
• Service Revision: We will attempt to resolve issues through service revision
• Alternative Solutions: Offer alternative services or partial refunds where appropriate
• Escalation Process: Senior consultant review for unresolved quality concerns

9. Payment Processing Fees

Please note that certain fees are non-refundable:

• Processing Fees: Credit card and payment gateway fees (3-5%)
• International Transfer Fees: Wire transfer and conversion charges
• Administrative Fees: Account setup and file management fees

10. Refund Method

Refunds will be processed using the original payment method when possible:

• Credit/Debit Cards: Refunded to the original card used for payment
• Bank Transfers: Refunded to the original bank account
• Cash Payments: Bank transfer or check at our discretion
• Third-Party Payments: Refunded to the account holder who made the payment

11. Dispute Resolution

If you disagree with our refund decision:

• Internal Review: Request a secondary review from senior management
• Mediation: Agree to third-party mediation if internal resolution fails
• Documentation: Maintain all communication and documentation for review
• Reasonable Resolution: We aim to find fair solutions for all parties

12. Special Circumstances

Student Visas

For student visa applications, refunds are subject to additional considerations based on academic calendars and admission deadlines.

Family Applications

Family and dependent visa applications may have different refund structures based on the primary applicant's status.

Corporate Clients

Corporate and bulk service agreements may have customized cancellation and refund terms as specified in individual contracts.

13. Contact Information

For cancellation requests, refund inquiries, or clarifications regarding this policy:

14. Policy Updates

This Cancellations and Refunds Policy may be updated periodically to reflect changes in our services or legal requirements. Clients will be notified of significant changes via email or through our website. Continued use of our services after policy updates constitutes acceptance of the revised terms.